Currency and amounts
Every price on this site is in euros (EUR) and is TTC — French VAT included. The currency is written out next to the totals rather than left to the symbol alone.
The amount charged is the total calculated on our server from the pack prices, the piece counts and the delivery rate. Amounts your browser displayed are never used to charge you: the order is re-priced server-side before payment.
The two steps at checkout
- Your details are verified. We check the delivery details, re-price the whole order, and re-check that every size allocation totals its pack size exactly. An order that does not add up is refused at this point rather than shipped incomplete.
- Payment. Once verified, you continue to payment in the payment method configured for this site. The amount to pay is shown before you go, and it is the amount that will be charged.
Nothing is charged until the order has passed step 1, and the order only exists once payment is confirmed. You receive a confirmation email either way.
Accepted card schemes
The following card schemes are accepted:
- Cartes Bancaires (CB)
- Visa, including Visa Debit and Visa Electron
- Mastercard, including Debit Mastercard and Maestro
- American Express
The schemes available to you are shown at the payment step before you enter anything. If your card is not accepted, contact us at support@dplclothing.shop and we will arrange another way to pay.
Card data and PCI DSS
Card numbers are never entered on these pages, never stored by us, and never pass through our servers. Card entry takes place on the infrastructure of a payment services provider certified to PCI DSS Level 1, the highest level of the Payment Card Industry Data Security Standard.
We receive only what we need to run the shop: whether the payment succeeded, an amount, a transaction reference and the last four digits of the card for reconciliation. We hold no full card number, no expiry date and no security code, so there is nothing of that kind to be taken from us.
Encryption in transit
The whole site is served over HTTPS with TLS. There is no page on this site — including every form and the checkout — that is served unencrypted, and requests over plain HTTP are redirected to HTTPS automatically.
Your details are transmitted encrypted between your browser and our servers, and between our servers and the payment provider. Look for the padlock in the address bar and check that the domain reads dplclothing.shop.
Fraud prevention and strong authentication
Card payments in the European Economic Area are subject to strong customer authentication. In practice your bank may ask you to confirm the payment in its app or by a code — a normal part of the process, not a sign that something is wrong.
Forms on this site are protected against automated abuse. We monitor for card testing and may decline an order where there is a manifest pricing error, an abnormal quantity for consumer use, or an unresolved dispute on a previous order. A declined order is never charged, and any authorisation is released.
We will never ask you for your full card number, your PIN or your online banking password — not by email, not by telephone, not in any form on this site. If you receive such a request claiming to be from us, do not answer it and tell us.
Invoices and statement descriptor
An invoice is sent by email with the order confirmation, showing the goods, the delivery charge, the VAT included and the total in EUR TTC.
The entry on your card or bank statement identifies this shop. If you see a charge you do not recognise, contact us at support@dplclothing.shop or +33 6 16 75 50 35 before disputing it with your bank — we can usually identify it within minutes.
If a payment fails or is charged twice
- Payment declined: nothing is charged and no order is created. The commonest causes are an expired card, an address mismatch or a bank limit.
- Charged but no confirmation: contact us. What you are seeing is usually an authorisation hold rather than a charge, and it is released automatically.
- Charged twice: tell us and we refund the duplicate immediately, using the same payment method. A refund never carries a fee.
Refund timings and your withdrawal rights are on droit de rétractation. How your personal data is handled is on données personnelles.