Where we deliver, when it arrives, what it costs

Destinations

We deliver to metropolitan France and to all member states of the European Union.

We do not currently ship outside the European Union, and we do not deliver to the French overseas territories outside the EU customs territory. Because every destination is inside the EU customs union, no customs formality, import duty or import VAT arises for you: the price you pay is the price at checkout.

Rates

The rate is per order, not per pack: a twelve-pack and a three-pack ordered together carry one delivery charge. Delivery is shown separately from the goods total at every step of the cart and checkout, so you always see it before you commit.

Dispatch and delivery times

• Dispatch: within 2 working days of the order being confirmed. Orders placed at the weekend go out on the next working day.
• France: 2 to 4 working days after dispatch.
• Rest of the EU: 3 to 8 working days after dispatch, depending on destination.

These are the carrier's working estimates, not guarantees of a specific hour. Where no date was agreed, we deliver without undue delay and within 30 days at the latest. If we miss that, you can instruct us to deliver within a reasonable further period and, failing that, cancel and be refunded in full within 14 days.

How packs are packaged

Packs travel flat-folded in a single carton, with the pieces stacked in the order they are listed on the pack page so the count can be checked without unpacking everything. Larger orders may arrive in more than one carton; the packing note says how many.

Underwear and sock packs are supplied in sealed inner packaging for hygiene reasons — which affects the withdrawal right once unsealed, as explained on droit de rétractation.

Cartons and inner packaging carry the Triman symbol and the info-tri sorting instruction. How to sort each part is on tri et recyclage.

Tracking and receipt

You get a tracking link by email when the order leaves us. Risk passes to you when you, or someone you designate other than the carrier, take physical possession of the goods.

Check the piece count against the packing note when you open the carton. It takes a few seconds and it is the fastest way to catch a picking error.

Late, damaged or short parcels

• Late: if tracking has not moved for 5 working days, contact us and we will open a case with the carrier.
• Damaged: photograph the carton before and after opening it and send us the photographs. We replace or refund at no cost to you.
• Short: if a pack contains fewer pieces than stated, tell us with a photograph of what arrived. We send the missing pieces or refund the pack, whichever you prefer.

None of this affects your legal guarantees. Contact support@dplclothing.shop or +33 6 16 75 50 35, Monday to Friday, 09:00–17:00 CET.

Restrictions

We deliver to street addresses and to carrier pick-up points within the EU. We do not deliver to poste restante addresses.

The goods themselves are ordinary consumer clothing. They are not subject to age restriction, licensing or export control. Orders are accepted from adults with the legal capacity to contract.